Customer telecommunications services; authorization and verification for products on telephone bill. (HB204)

Introduced By

Sen. Kenneth Alexander (D-Norfolk)

Progress

Introduced
Passed Committee
Passed House
Passed Senate
Signed by Governor
Became Law

Description

Unauthorized addition of telecommunications services; penalty.  Prohibits a telecommunications service provider from adding a telecommunications service, for which a separate charge is made, to a customer account or charging a customer for a telecommunications service resulting from such a change in service made without the telephone customer's authorization. A customer is not liable for an amount charged for any telecommunications service initiated without the customer's authorization. The service provider initiating a change shall obtain verification of customer's authorization before submitting the change, and shall keep a record of the authorization for two years. A service provider is required to notify the customer within three days of any change in service resulting from its receipt of an order from another provider for a change in service. A customer affected by an unauthorized change in service is entitled to collect damages, and a service provider violating this measure is subject to a civil penalty of not more than $1,000 per violation. The State Corporation Commission is directed to adopt regulations providing for the prompt reversal of charges assessed as a result of unauthorized changes in service. Read the Bill »

Outcome

Bill Has Passed

History

DateAction
01/08/2010Prefiled and ordered printed; offered 01/13/10 10100422D
01/08/2010Referred to Committee on Commerce and Labor
01/15/2010Impact statement from SCC (HB204)
01/19/2010Assigned C & L sub: #2
02/04/2010Subcommittee recommends reporting (7-Y 0-N)
02/11/2010Reported from Commerce and Labor with substitute (21-Y 0-N) (see vote tally)
02/11/2010Committee substitute printed 10104760D-H1
02/14/2010Read first time
02/15/2010Read second time
02/15/2010Committee substitute agreed to 10104760D-H1
02/15/2010Engrossed by House - committee substitute HB204H1
02/16/2010Read third time and passed House (97-Y 0-N 2-A)
02/16/2010VOTE: --- PASSAGE (97-Y 0-N 2-A) (see vote tally)
02/17/2010Constitutional reading dispensed
02/17/2010Referred to Committee on Commerce and Labor
02/19/2010Impact statement from SCC (HB204H1)
03/01/2010Reported from Commerce and Labor (15-Y 0-N) (see vote tally)
03/03/2010Constitutional reading dispensed (40-Y 0-N) (see vote tally)
03/04/2010Read third time
03/04/2010Passed Senate (40-Y 0-N) (see vote tally)
03/11/2010Enrolled
03/11/2010Bill text as passed House and Senate (HB204ER)
03/11/2010Impact statement from SCC (HB204ER)
03/11/2010Signed by Speaker
03/13/2010Signed by President
04/10/2010G Approved by Governor-Chapter 322 (effective 7/1/10)
04/10/2010G Acts of Assembly Chapter text (CHAP0322)

Video

This bill was discussed on the floor of the General Assembly. Below is all of the video that we have of that discussion, 1 clip in all, totaling 40 seconds.