Customer telecommunications services; authorization and verification for products on telephone bill. (HB204)

Introduced By

Sen. Kenneth Alexander (D-Norfolk)


Passed Committee
Passed House
Passed Senate
Signed by Governor
Became Law


Unauthorized addition of telecommunications services; penalty.  Prohibits a telecommunications service provider from adding a telecommunications service, for which a separate charge is made, to a customer account or charging a customer for a telecommunications service resulting from such a change in service made without the telephone customer's authorization. A customer is not liable for an amount charged for any telecommunications service initiated without the customer's authorization. The service provider initiating a change shall obtain verification of customer's authorization before submitting the change, and shall keep a record of the authorization for two years. A service provider is required to notify the customer within three days of any change in service resulting from its receipt of an order from another provider for a change in service. A customer affected by an unauthorized change in service is entitled to collect damages, and a service provider violating this measure is subject to a civil penalty of not more than $1,000 per violation. The State Corporation Commission is directed to adopt regulations providing for the prompt reversal of charges assessed as a result of unauthorized changes in service. Read the Bill »


Bill Has Passed


01/08/2010Prefiled and ordered printed; offered 01/13/10 10100422D
01/08/2010Referred to Committee on Commerce and Labor
01/15/2010Impact statement from SCC (HB204)
01/19/2010Assigned C & L sub: #2
02/04/2010Subcommittee recommends reporting (7-Y 0-N)
02/11/2010Reported from Commerce and Labor with substitute (21-Y 0-N) (see vote tally)
02/11/2010Committee substitute printed 10104760D-H1
02/14/2010Read first time
02/15/2010Read second time
02/15/2010Committee substitute agreed to 10104760D-H1
02/15/2010Engrossed by House - committee substitute HB204H1
02/16/2010Read third time and passed House (97-Y 0-N 2-A)
02/16/2010VOTE: --- PASSAGE (97-Y 0-N 2-A) (see vote tally)
02/17/2010Constitutional reading dispensed
02/17/2010Referred to Committee on Commerce and Labor
02/19/2010Impact statement from SCC (HB204H1)
03/01/2010Reported from Commerce and Labor (15-Y 0-N) (see vote tally)
03/03/2010Constitutional reading dispensed (40-Y 0-N) (see vote tally)
03/04/2010Read third time
03/04/2010Passed Senate (40-Y 0-N) (see vote tally)
03/11/2010Bill text as passed House and Senate (HB204ER)
03/11/2010Impact statement from SCC (HB204ER)
03/11/2010Signed by Speaker
03/13/2010Signed by President
04/10/2010G Approved by Governor-Chapter 322 (effective 7/1/10)
04/10/2010G Acts of Assembly Chapter text (CHAP0322)


This bill was discussed on the floor of the General Assembly. Below is all of the video that we have of that discussion, 1 clip in all, totaling 40 seconds.