Qualified Education Loan Ombudsman, Office of the; established, report. (HB1138)

Introduced By

Del. Cia Price (D-Newport News) with support from co-patron Del. Jeff Bourne (D-Richmond)


Passed Committee
Passed House
Passed Senate
Signed by Governor
Became Law


Office of the Qualified Education Loan Ombudsman. Establishes the Office of the Qualified Education Loan Ombudsman (the Office) within the State Council of Higher Education for Virginia. The Office's duties include (i) receiving, reviewing, and attempting to resolve complaints from qualified education loan borrowers; (ii) compiling and analyzing data on such complaints; (iii) assisting qualified education loan borrowers to understand their rights and responsibilities under the terms of qualified education loans; (iv) providing information regarding the problems and concerns of qualified education loan borrowers; (v) analyzing and monitoring the development and implementation of applicable laws and policies; and (vi) disseminating information concerning the availability of the Office to assist qualified education loan borrowers and any other participant in qualified education loan lending with qualified education loan servicing concerns. The Office is further required to establish and maintain a qualified education loan borrower education course by December 1, 2019. This bill is identical to SB 394. Read the Bill »


Bill Has Passed


01/10/2018Prefiled and ordered printed; offered 01/10/18 18104143D
01/10/2018Referred to Committee on Education
01/19/2018Assigned Education sub: Subcommittee #3
01/25/2018Impact statement from DPB (HB1138)
02/06/2018Subcommittee recommends reporting (8-Y 0-N)
02/06/2018Subcommittee recommends referring to Committee on Appropriations
02/07/2018Reported from Education (18-Y 4-N) (see vote tally)
02/07/2018Referred to Committee on Appropriations
02/08/2018Assigned App. sub: Higher Education
02/09/2018Subcommittee recommends reporting (8-Y 0-N)
02/09/2018Reported from Appropriations (22-Y 0-N) (see vote tally)
02/10/2018Read first time
02/12/2018Read second time and engrossed
02/13/2018Read third time and passed House (94-Y 5-N)
02/13/2018VOTE: PASSAGE (94-Y 5-N) (see vote tally)
02/14/2018Constitutional reading dispensed
02/14/2018Referred to Committee on Education and Health
02/22/2018Reported from Education and Health (15-Y 0-N) (see vote tally)
02/22/2018Rereferred to Finance
02/28/2018Reported from Finance (16-Y 0-N) (see vote tally)
03/01/2018Constitutional reading dispensed (40-Y 0-N) (see vote tally)
03/02/2018Read third time
03/02/2018Passed Senate (38-Y 0-N) (see vote tally)
03/06/2018Bill text as passed House and Senate (HB1138ER)
03/06/2018Signed by Speaker
03/09/2018Impact statement from DPB (HB1138ER)
03/09/2018Signed by President
03/15/2018Enrolled Bill communicated to Governor on March 15, 2018
03/15/2018G Governor's Action Deadline Midnight, April 9, 2018
03/23/2018G Approved by Governor-Chapter 489 (effective 7/1/18)
03/23/2018G Acts of Assembly Chapter text (CHAP0489)