Qualified Education Loan Ombudsman, Office of the; established, report. (SB394)

Introduced By

Sen. Janet Howell (D-Reston) with support from co-patron Sen. Jennifer Wexton (D-Leesburg)


Passed Committee
Passed House
Passed Senate
Signed by Governor
Became Law


Office of the Qualified Education Loan Ombudsman. Establishes the Office of the Qualified Education Loan Ombudsman (the Office) within the State Council of Higher Education for Virginia. The Office's duties include (i) receiving, reviewing, and attempting to resolve complaints from qualified education loan borrowers; (ii) compiling and analyzing data on such complaints; (iii) assisting qualified education loan borrowers to understand their rights and responsibilities under the terms of qualified education loans; (iv) providing information regarding the problems and concerns of qualified education loan borrowers; (v) analyzing and monitoring the development and implementation of applicable laws and policies; and (vi) disseminating information concerning the availability of the Office to assist qualified education loan borrowers and any other participant in qualified education loan lending with qualified education loan servicing concerns. The Office is further required to establish and maintain a qualified education loan borrower education course by December 1, 2019. This bill is identical to HB 1138. Read the Bill »


Bill Has Passed


01/09/2018Prefiled and ordered printed; offered 01/10/18 18104609D
01/09/2018Referred to Committee on Education and Health
01/17/2018Assigned Education sub: Higher Education
01/25/2018Impact statement from DPB (SB394)
02/01/2018Reported from Education and Health with substitute (13-Y 2-N) (see vote tally)
02/01/2018Committee substitute printed 18106492D-S1
02/01/2018Incorporates SB439 (Wexton)
02/01/2018Rereferred to Finance
02/06/2018Impact statement from DPB (SB394S1)
02/07/2018Reported from Finance with amendment (16-Y 0-N) (see vote tally)
02/08/2018Constitutional reading dispensed (40-Y 0-N) (see vote tally)
02/09/2018Read second time
02/09/2018Reading of substitute waived
02/09/2018Committee substitute agreed to 18106492D-S1
02/09/2018Reading of amendment waived
02/09/2018Committee amendment agreed to
02/09/2018Engrossed by Senate - committee substitute with amendment SB394ES1
02/09/2018Printed as engrossed 18106492D-ES1
02/12/2018Passed by temporarily
02/12/2018Read third time and passed Senate (40-Y 0-N) (see vote tally)
02/15/2018Placed on Calendar
02/15/2018Read first time
02/15/2018Referred to Committee on Education
02/15/2018Impact statement from DPB (SB394ES1)
02/21/2018Reported from Education with amendment (20-Y 2-N) (see vote tally)
02/23/2018Read second time
02/26/2018Read third time
02/26/2018Committee amendment agreed to
02/26/2018Engrossed by House as amended
02/26/2018Passed House with amendment (90-Y 8-N)
02/26/2018VOTE: PASSAGE (90-Y 8-N) (see vote tally)
02/28/2018Passed by temporarily
02/28/2018House amendment agreed to by Senate (39-Y 0-N) (see vote tally)
03/05/2018Bill text as passed Senate and House (SB394ER)
03/05/2018Signed by Speaker
03/06/2018Impact statement from DPB (SB394ER)
03/08/2018Signed by President
03/14/2018Enrolled Bill Communicated to Governor on March 14, 2018
03/14/2018G Governor's Action Deadline Midnight, April 9, 2018
04/04/2018G Approved by Governor-Chapter 755 (effective 7/1/18)
04/04/2018G Acts of Assembly Chapter text (CHAP0755)